21 January 2001, SUNDAY BUSINESS "Viewers' interactive turn-off - Britains' interactive television services are confusing, poorly designed and risk turning off viewers..." according to Stay Tuned, a study by Shelley Taylor and Associates...
17 July 2000 WALL STREET JOURNAL "Clicks and Mortar" describes Shelley Taylor & Associates' recent study of 100 e-commerce sites which "found that the dot-coms provided better service, delivery and returns than traditional companies."
22 May, 2000 THE TIMES "UK Web Sites a Turn-off for Virtual Shoppers," warns "Britain's reputation as a nation of shopkeepers is under threat because… their virtual stores on the internet are proving a turn-off" for consumers. The experiences with on-line shopping detailed in Click Here Commerce 2000, published by Shelley Taylor & Associates and previewed in London, shows why "more than three quarters of on-line shoppers were abandoning their 'shopping carts' without completing their transactions."
11 May, 2000 THE DAILY TELEGRAPH "UK E-tailers Flop in Survey of Service," describes Return to Sender, published by Shelley Taylor & Associates, as "a damning report on UK e-tailers," one that, "confirms the great British tradition of service with a snarl is alive and well on the web."
2 May, 2000 THE TIMES "Report Blasts On-line Service from Boots and Argos," identifies the frustration familiar to on-line shoppers as it presents the evidence revealed in what the Times refers to as "a hard hitting report" called Return to Sender, published recently by Shelley Taylor & Associates.
2 May, 2000 ZDNET "Report"E-tailers: Make Your Customers Happy," makes the lack of customer satisfaction on-line crystal clear. "In case you had a doubt, a new study says that e-commerce companies aren't up to par when it comes to handling on-line transactions," ZDNet says of Shelley Taylor & Associates' Return to Sender.
7 April 2000 BBC1 TV, BUSINESS BREAKFAST Shelley Taylor launches new research on e-commerce order fulfillment, Return to Sender, in a five minute interview!
2 April 2000 SUNDAY BUSINESS "Retailers' Web Sites are 'Hopeless.'" In fact, a preview from the Shelley Taylor & Associates study Return to Sender advises "Britain's retailers [to] scrap their existing internet sites and start again," after many of the 30 UK web sites tested were found wanting in customer service and reliability.